Shipping Policy
Last updated: TBD — insert publish date
This Shipping Policy explains how Cutburth Creations ("we," "us," or "our"), operated by Cutburth Creations (trading name of sole proprietorship / DBA “Nerdy Woodworker” (Nerdywoodworker.com)), ships handmade and catalog goods and custom commissions from our studio. Website: cutburthcreations.com. Contact: hello@cutburthcreations.com. Phone: 913.378.7191.
1. Where we ship
Cutburth Creations ships handmade goods from our studio within the United States. If international shipping is offered later, rates, duties, and delivery estimates will be shown at checkout or in your quote; until then, assume US shipping only unless we confirm otherwise in writing.
You are responsible for providing a complete and accurate shipping address at checkout or in your custom-work correspondence.
2. Catalog / ready-to-ship lead times
Most catalog items ship within the lead time listed on the product page after payment clears. Lead times are estimates, not guarantees. High volume, material delays, weather, or carrier issues may extend transit or handoff timing; we will communicate material delays when reasonably practicable.
"Payment clears" means we have successfully received payment authorization/settlement via Stripe for the order.
3. Rates & options
- US Economy and US Standard rates are calculated at checkout based on cart subtotal (and carrier/zone factors as configured on the storefront).
- Orders $150+ qualify for free Economy/Standard shipping.
- Local pickup is available at no charge when selected at checkout. We will confirm pickup location/timing by email after your order is placed.
Exact rates shown at checkout control for that order. Promotional free-shipping thresholds (including the $150+ rule above) apply as stated on the Site at the time of purchase unless a quote states different terms for a custom commission.
4. Custom / commission work
Commission pieces (bespoke jewelry, millinery, crochet blankets, woodworking, engraving, 3D printing, custom apparel, and similar) ship after production. Timing is confirmed in your quote email. Production must finish before a ship date can be firm; estimated production timelines in quotes are estimates until we confirm.
Shipping method and cost for custom work follow your quote and/or checkout selection. If shipping is included or quoted separately, that written confirmation controls.
5. Order processing & tracking
After your order ships, we typically send a shipping or fulfillment update by email (including tracking when the carrier provides it). Carrier transit times are outside our control once the package is with the carrier.
If tracking shows delivery but you did not receive the package, contact the carrier first, then email hello@cutburthcreations.com with your order number so we can help investigate.
6. Address changes & undeliverable packages
Request address changes ASAP at hello@cutburthcreations.com with your order number. We may not be able to change an address after the label is created or the package has shipped.
If a package is returned as undeliverable due to an incorrect address or failure to pick up, we may contact you about reshipment (additional shipping charges may apply) or refund minus outbound shipping, consistent with our Returns policy where applicable.
7. Damage in transit
If your package arrives damaged, photograph the packaging and item and email hello@cutburthcreations.com promptly with your order number. Remedies for damaged or incorrect items are described in our Returns & Exchanges policy.
8. Risk of loss
Title and risk of loss for shipped goods pass to you upon our delivery of the goods to the carrier, except where mandatory law provides otherwise, or as we agree in a written quote. Local pickup: risk passes when you (or your designee) take possession at pickup.
9. Changes
We may update this Shipping Policy from time to time. The "Last updated" date will change when a revised version is posted. Checkout rates and product-page lead times for a given order control for that order.
10. Contact
Shipping questions: hello@cutburthcreations.com
Phone: 913.378.7191
Cutburth Creations — trading name operated by sole proprietorship / DBA “Nerdy Woodworker” (Nerdywoodworker.com)
[formal legal entity TBD if later formed]
321 Carr Ave, Osawatomie, KS 66064 — cutburthcreations.com
END OF DRAFT — Not legal advice / Pending attorney review