Returns & Exchanges

Last updated: 2026-09-20

This Returns & Exchanges policy ("Policy") explains when returns, exchanges, and refunds are available for purchases from Cutburth Creations ("we," "us," or "our") via cutburthcreations.com.

Who we are / contact

Trading name: Cutburth Creations. Operated by: sole proprietorship / DBA “Nerdy Woodworker” (Nerdywoodworker.com). [formal legal entity TBD if later formed]

Separate from Homefield Fantasy and Tech-Knowledge-E (TKE). Homefield is not Cutburth's contracting party. No separate LLC or Inc has been formed for Cutburth, Homefield, or TKE.

Mailing: 321 Carr Ave, Osawatomie, KS 66064. Phone: 913.378.7191. Returns contact: hello@cutburthcreations.com (include your order number).

Related: Terms · Shipping · Privacy

1. Overview

Because our catalog pieces are handmade in small batches, return eligibility depends on whether the item is standard merchandise or custom/made-to-order. This Policy preserves live rules: a 14-day window for qualifying unused catalog returns, and non-refundability for custom work once production has started (except workmanship defects).

2. Standard merchandise (catalog / small-batch)

2.1 Window

Returns are accepted within 14 days of delivery for unused items in original condition.

2.2 How we measure "delivery"

The 14-day clock starts on the delivery date shown by the carrier tracking for your shipment. If tracking does not show a delivery date, the window starts on the ship date plus seven (7) calendar days (or another fallback we state in your shipping confirmation).

2.3 Condition

Items must be unused, unworn (as applicable), and in original condition suitable for resale. Include original packaging and tags where reasonably practicable.

2.4 Return shipping

Buyer pays return shipping unless the item arrived damaged or incorrect. If we confirm damage in transit or an incorrect item was sent, we will provide a prepaid return label or equivalent remedy at our expense (see Section 4).

2.5 What a catalog refund includes (remorse = product-only)

For buyer-initiated (remorse / change-of-mind) catalog returns that otherwise qualify under this Section 2, approved refunds cover the product price paid. Original outbound shipping charges are kept (non-refundable) unless we state otherwise or the return is because the item was damaged, defective, or incorrect (our error / confirmed transit damage).

2.6 Inspection before refund

We issue Stripe refunds only after we receive and inspect the return (except cancel-before-ship under Section 5, or when we confirm the error was ours and no return is needed). See Section 7 for timing after we process the refund in Stripe.

2.7 Partial refunds

We may, at our discretion, issue a partial refund (for example, a missing piece or a restocking adjustment) instead of a full refund when that fairly resolves the issue. Stripe supports partial refunds; if we use one, we will tell you what portion is refunded and why.

2.8 Exchanges

Exchanges may be offered when inventory allows. Contact us with your order number; if an exchange is not available, an approved return/refund under this Policy may apply instead.

3. Custom / made-to-order

3.1 Scope

Custom commissions include, without limitation: jewelry, millinery, crochet blankets, woodworking, engraving, 3D printing, and apparel made to your specifications or quote.

3.2 Non-refundable once production starts

Custom commissions are non-refundable once production has started, except for defects in workmanship. Self-serve cancellation or refund tools (if ever offered) do not override this rule for custom SKUs.

3.3 Before production starts

If you need to cancel a custom order before production has started, email hello@cutburthcreations.com with your order number as soon as possible. We will confirm whether production has begun. If it has not, we may cancel and refund amounts paid for that commission (less any non-refundable fees expressly stated in your quote, if any).

3.4 Deposits

Deposits are applied to the final balance as stated in your quote. Deposit treatment on cancellation follows your written quote and this Policy (non-refundable once production has started, except workmanship defects).

3.5 Workmanship defects

If a custom piece has a defect in workmanship, contact us promptly with photos and your order number. We will assess repair, remake, or refund at our reasonable discretion, consistent with this Policy.

4. Defective, damaged, or incorrect items

If an item arrives damaged, defective, or incorrect:

Handmade color/finish variation from photos (as described in our Terms) is not by itself a defect.

5. Cancel before ship (catalog)

If your catalog order has not yet shipped, email hello@cutburthcreations.com with your order number to request cancellation. If we can stop the order in time, we will cancel and refund via Stripe (typically including outbound shipping if never incurred). If the order has already shipped, the standard return rules in Section 2 apply.

6. Digital goods (if any)

[Confirm before drop DRAFT] Inventory of digital SKUs — do not invent yes/no. If we offer downloadable or other digital products: unless required by law or we state otherwise at purchase, digital goods are generally non-refundable once delivered or download access is provided. Defective digital files that we cannot remedy may be eligible for replacement or refund at our discretion. [Confirm inventory of digital SKUs before publish.]

7. Stripe refunds — timing

Approved refunds are processed through Stripe to your original payment method after the conditions in this Policy are met (including inspection under Section 2.6 where a return is required). After we issue a refund in Stripe, timing for the funds to appear on your statement depends on your bank or card issuer (often several business days). We do not control card-issuer posting times.

Store credit is not Stripe credit. Any store credit we issue is a coupon, gift card, or other manual credit — never labeled as a native "Stripe credit."

Refunds for Cutburth Creations purchases appear under Cutburth's payment statement descriptor (Cutburth's Stripe account), not Homefield Fantasy.

8. How to request a return or refund

  1. Email hello@cutburthcreations.com with your order number and a brief description of the issue (return, damage, incorrect item, custom defect, or cancel-before-ship).
  2. Wait for our reply with return instructions or next steps before shipping anything back.
  3. Ship returns only as instructed; unauthorized returns may be refused or refunded incompletely.

9. Chargebacks

Please contact us first at hello@cutburthcreations.com so we can resolve issues directly. Unwarranted chargebacks may delay resolution. We respond to payment disputes with order and shipping records as appropriate. Initiating a chargeback does not automatically entitle you to keep the product without returning it when a return would otherwise be required.

10. Governing law (working assumption)

WORKING ASSUMPTION (TBD — pending William confirm): Kansas law as a working assumption only, consistent with the Terms — not attorney-approved.

11. Changes

We may update this Policy from time to time. The "Last updated" date will change when a revised version is posted. Material changes may be noted on the Site or by email for customers with open orders when appropriate.

12. Contact

Returns & refunds: hello@cutburthcreations.com
Phone: 913.378.7191
Cutburth Creations — trading name operated by sole proprietorship / DBA “Nerdy Woodworker” (Nerdywoodworker.com)
[formal legal entity TBD if later formed]
321 Carr Ave, Osawatomie, KS 66064 — cutburthcreations.com

END OF DRAFT — Not legal advice / Pending attorney review